The app is free to try. The trial gives you 5 connection sessions to explore everything Packet Commander can do and make sure it works with your gear. After that, you need to purchase the app to keep connecting. A yearly subscription and a one-time purchase options are available.

Cancelling Yearly Subscription

You can cancel a subscription anytime by going to Settings > Apple ID on your device at least a day before the renewal date. Plan automatically renews until canceled.

When you cancel a subscription, you will still get access to the app until the end of your subscription period. You are welcome to cancel at any time but you will not get issued a refund.

Requesting a Refund for the One-time Purchase

Packet Commander strives to provide you with the best packet radio terminal available on iOS. If you are not satisfied, you can request a refund from the Apple App Store by following these steps:

1. Open the App Store app on your iOS device and tap on your profile picture in the upper right corner.
2. Tap on Purchased and select the app for which you want a refund.
3. Tap on the Report a Problem button and select I’d like to request a refund from the options provided.
4. Fill out the form with the relevant information and provide a reason for the refund request.
5. Submit the form and wait for a response from Apple.

Alternatively, you can also request a refund through your web browser by going to reportaproblem.apple.com and following the on-screen instructions.

If you’re still having problems, reach out to aloha@islandmagic.co and we’ll help you out.